FAQ: Alumeire pin banner collection
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What material are the banners?

The banners are made from polyester canvas ! All rectangular banners are 2 layered and special shaped banners are single layered but with a thicker material so they’re very sturdy !

Last updated: January 02, 2023 16:12

can you get a premium pin in the banner bundle pin selection?

yes! The bundles come with a selection of ANY pin. This is the only way to get the premium pin for a lower price

Last updated: January 02, 2023 16:18

Can you choose non matching pins with the banner bundles ?

Yes ! You can choose any pins they don’t have to match the banner you’re getting

Last updated: January 02, 2023 16:18

I'm from the EU and UK when do I fill out what I want ?

For EU and UK buyers please pledge to the EU and UK tiers. Once the campaign is over you’ll be sent a survey like everyone else where you will fill out the items you want in your pledge. This will give you a total price to keep in mind. Once we’re closer to the shipping date an etsy listing will be set up for you to purchase the items you selected in your survey.

Last updated: January 02, 2023 16:18

Will there be a chance to get the items after the kickstarter?

Yes! Once the kickstarter is over there will be pre-orders up for awhile. Once all pre-orders and backers have their items filled they will also be up on their respective artists shops!

Last updated: January 02, 2023 16:18

How do Non Eu and Uk countries pledge?

Non EU and UK countries can pledge as normal! No special instructions

Last updated: January 02, 2023 16:18

Can people from Australia pledge?

Yep ! You can pledge as normal

Last updated: January 02, 2023 16:18

When do EU and UK customers pay?

You guys will get your surveys early like everyone else but payment will be a few months into production since etsy does not like to generate labels after a certain amount of time.

Last updated: January 02, 2023 16:18

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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